Frequently Asked Questions

1. Question: How are your prices so low?

Answer: The short explanation of why our prices are so low is because we sell primarily on the Internet and ship direct to your door, thus eliminating any middle men.

Perhaps the most important way we maintain our low prices is due to our return policy and please allow us to explain. If you were to purchase some of the products we sell at a store rather than online from us, you would pay approximately $100 to $150 more. The reason being is that most stores build in a restocking fee to the price of the product on every purchase. In other words, you are subsidizing (or paying for) someone else's return. When buying in the store, you would also have to pay (1) sales tax to purchase the item, (2) gas for the initial drive to the store, (3) gas for the return home, (4) gas to go back to the store to return it and (5) gas for the final trip home. This does not even include the cost of your valuable time.

When you buy your products from us, it is brand new, delivered in a factory sealed carton (some with a bonus offer that the stores do not provide) and it comes to your door with no shipping cost to you. Most importantly, you do not have to pay sales tax on the product (unless you purchase the product in New Jersey).

The only circumstance when a restocking fee plus the shipping and handling cost (i.e., the cost we incurred when we shipped the product) will be charged is when a customer elects to return the item. Asking you to cover the cost of shipping the product back is roughly the equivalent of the cost of gas used to purchase and return it to the store. Please keep in mind that we only sell brand new machines, so even if you just "tested" the product, we cannot resell it because it is no longer considered "brand new". As I am sure you can appreciate, you would not want to receive a box that had been opened with a used product inside.

Hopefully, this explanation will show that there is a "method to our madness" and our return policy reflects a well thought out and genuine attempt by us to balance fairness (i.e., only charging fees to those customers returning products as opposed to all customers) with guaranteeing the most competitive prices for all of our customers.

Our #1 priority is you, the customer and we always endeavor to do whatever we can to make your shopping experience with us an enjoyable one.

2. Question: Will I be charged Sales Tax on my order?

Answer: Other than with respect to New Jersey residents and shipments within New Jersey (we are required to collect 7% sales tax on orders from or delivered within the state of New Jersey), no orders will be charged sales tax.

3. Question: I have not received my order. Can I get tracking information?

Answer: We do not send shipping confirmations or tracking numbers. Your order should arrive within the time frame specified in your confirmation email.

3. Question: Why don't you supply tracking?

Answer: We generally do not supply tracking numbers because we ship certain products out of different warehouses and use a combination of shipping methods, including Less-Than-Truckload (LTL). Rest assured that we will do everything we can to ensure a timely delivery of your order.

5. Question: I am missing an item or received the incorrect item. What can I do?

Answer: We do apologize if this has happened. What you would need to do is contact us upon receiving the item and we will have the correct item sent to you as quickly as possible. Please be advised that if you notify us more than 30 days after delivery, we unfortunately will not be able to assist you.

6. Question: Has my order been received? I did not receive a confirmation email.

Answer: Our automated server sends out a confirmation email with your “Order ID” number within 90 seconds after you place your order. If you do not receive an email, please Click Here to Contact Our Customer Service Department and notify us as you might have a spam filter or firewall blocking our communication. Please note that some servers, such as Comcast, Roadrunner, AOL, Hotmail, etc., may have a firewall blocking automated transmissions. You will receive a response from our Customer Service Department within 24 hours. Products that are backordered or marked “pre-order” are subject to the manufacturer's stock and delivery schedule.

7. Question: I received my vacuum but not my accessories?

Answer: The accessories are shipped separately and will be delivered by UPS.

8. Question: Can I get a discount/price break if I buy in bulk?

Answer: Please contact us at Click Here to Contact Our Sales Department

9. Question: I am not happy with my order. What can I do?

Answer: Please see our return policy listed under “Order Cancellations, Returns & Refunds” by clicking Ordering Information.

10. Question: What is your shipping time?

Answer: While we strive to process and deliver orders as quickly as practicable, orders may take between 10-17 business days to receive after a 1-3 processing period. This excludes any product delays from the manufacturer including but not limited to delays at port or customs or extended manufacturer delivery times. Please note that shipping times are estimates only and are not guaranteed. The 10-17 business day delivery time does not apply to parts, accessories or special order items. Some of these items come directly from the manufacturer and are subject to their lead times and delivery schedule. Please also note that business days do not included Saturdays, Sundays or holidays.

Any other questions, please Contact Us by Clicking Here.

11. Question: I ordered a replacement part and have not received it?

Answer: Replacement parts, accessories or special order items may take up to 30 business days to receive. Some of these items come directly from the manufacturer and are subject to their lead times and delivery schedule. Please note that business days do not included Saturdays, Sundays or holidays.

12. Question: Are your vacuums new or refurbished?

Answer: We only sell brand new machines in Factory Sealed Cartons.

13. Question: How can I cancel or change an order?

Answer: Once an order is placed, it can only be cancelled or changed if the request for a cancellation (made by email or phone) has been received before the product is in shipping. Confirmation of either a timely or late receipt of the cancellation request will be emailed to you promptly. Once an order is in shipping it cannot be cancelled. Please refer to, and follow the instructions on, our “Order Cancellations, Returns & Refunds” policy, which can be found on our “Ordering Information and Terms & Conditions” Page Link at the bottom of our home page (see “Ordering Information and Terms & Conditions”).

14. What are your hours of operation?

Answer: Ordering on our website is available 24/7/365 days a year. If you have any question prior to placing an order, or if you prefer to place an order over the phone instead of on the website, please call 1-800-296-8086.

If you have any questions after you place an order, please contact our Customer Service Department by Clicking Here from 9:00 A.M. to 5:00 P.M. (EST), Monday through Friday.

15. Will I need a Proof of Purchase for the warranty?

Answer: Most manufacturers will require your email confirmation as your receipt and proof of purchase. You will also need to fill out the warranty card or register the product online.

16. When is my credit card charged?

Answer: Your credit card will be charged only after you submit your order.

17. What if my package arrives damaged?

Answer: Please open the package and inspect the product for damage in order to determine if a claim with the carrier needs to be filed. If your product shows sign of damage, please notify us at once. Damages to the shipping carton do not constitute a damage claim.

18. Do I have to pay for shipping?

Answer: We offer Free Shipping on All Orders Over $60 to the Contiguous 48 States! Please note that Alaska & Hawaii Orders will be charged a per package shipping and handling fee of $69.95 on all Machines and $39.95 on all Accessories (i.e., any bundled or bonus offers).

19. Do you ship to PO Boxes, APO or FPO addresses?

Answer: No. We must ship to a physical address as we only ship our orders via UPS.

20. Do you ship to Canada, Puerto Rica, Bahamas or any other country?

Answer: No. We only ship to the 50 U.S. State destinations.

21. Why can't I see a price for a product on the webpage?

Answer: Manufacturers have the right to institute a Minimum Advertised Price (MAP) policy. This simply means that any advertised price for a particular product must be displayed at MAP. The product may be sold at a lower price than the MAP, but then it cannot be displayed to be in compliance with the manufacturer's MAP policy. When a product is added to a shopping cart on the Internet the price shown is the offer to purchase, not the MAP. You can always remove a product from the shopping cart and you will not be obligated to complete the purchase.

ANY OTHER QUESTIONS, PLEASE CONTACT US BY CLICKING HERE